Terms & Conditions
Conditions and Terms. Warranty and Support.
It is specified beforehand that the present conditions govern the sales, by Nora Watches ehf, of all the products available on the website norawatches.com . By accepting these conditions you waive the application of any other conditions that may apply.
1. Ordering with Nora Watches
By placing and confirming your order, you are agreeing to our terms and conditions. Once we receive your order you will receive an email confirming your order. Should we be unable to deliver your order, we will contact you with the opportunity to cancel the order.
Parental or guardian consent is required for customers under the age of 18. The name and telephone number of the person giving consent should be entered in the message box at checkout.
We accept VISA, PAYPAL & MasterCard. When paying by card you will be asked for the card number, its period of validity and the CVC code. We use a security standard called 3D-Secure, developed by VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. We do not store card numbers after the transaction has been completed.
All prices are displayed in EUR. Nora Watches ehf.reserves the right to modify its prices at any time and products are subject to availability including after an order was placed. Orders ship from Keflavík, Iceland. Customers with shipping addresses outside of Iceland are responsible for paying additional charges for customs, duty, and taxes.
Rest of the World
Nora Watches ehf. reserves the right to modify its prices at any time and products are subject to availability, including after an order was placed. Orders ship from Iceland, customers are responsible for paying additional charges for customs, duty, and taxes on all orders that are shipped outside of Iceland
2. Warranties and returns
Right of return & exchange:
For orders placed on our webshop, returns can be processed within 10 days of receiving the delivery. Please contact customer service Returns are at the expense of the customer; we highly recommend providing tracking on your parcel so that you may accurately locate your return. Once we receive your return, you will receive a confirmation email from our customer service department. Parcels may be opened to test goods, but the testing of the goods may not go beyond what is necessary to establish their nature, characteristics and functioning. No tape is to be attached to the product or the products packaging. Any protective films applied to the product should only be removed where strictly necessary to test it.
Once your return is received and inspected, should the customer not wish to replace the product, a refund will be issued to the original form of payment. Taxes are nonrefundable.
Gift cards are nonrefundable and nonreturnable.
In the unlikely event that a product is received faulty or with production failure, a replacement will be given. Please contact our customer service for more info about the warranty procedure.
For US/CANADA, all Norawatches products have a 1 year premium warranty. For rest of the world, all Norawatches products have a 2 year premium warranty. The warranty covers production faults but does not include wear and tear. Please contact customer service for more information.
The Nora Watches warranty does not cover:
• Battery end of life, case, crystal, finishes and plating
• Damage resulting from improper handling, lack of care, swimming, showering, accidents or normal wear and tear
• Damaged strap by wear & tear
• Discoloration of light colored watches and/or components
The Nora Watches warranty does cover:
• GTLS detaching from the dial or hands
• Hands falling off
• Movement failure (time)
• Battery failure during the first 12 months
All packages contain a tracking number. Once the shipment has left our warehouse you will be provided with the tracking number.
Our products are limited to stock availability. When a product is not available you will get the option of a full refund or selecting another product
Nora Watches holds personal data according to no. 77/2000 laws on Personal Data in Iceland.
Personal data is stored in the database www.norawatches.com and has no one but the website owners and keepers access to them. In any case, personal information disclosed to third parties. The purchase of a product or service the client www.norawatches.com approval for the company to collect and process personal data from the company's database.
www.norawatches.com will not under any circumstances store any credit card information from the buyer, where the buyer is automatically within a secure payment site of the city and makes payment for acquisitions.
Your access and use of www.norawatches.com is subject to the terms and conditions set forth in this Notification on legal issues. If you do not accept these terms, do not use this site. These terms may change from time to time without notice.
Nora Watches ehf uses a secure socket layer (SSL) protocol to protect your information against any leakage or misuse. Credit card transactions are processed by Shopify Payment Systems. We adopted the process of encoding SSL but we also reinforced the whole processes of jamming and encoding most effectively to protect, as much as possible, all the significant data related to the means of payment.
7. Intellectual property
All the texts, comments, works, illustrations and images reproduced on the website norawatches.com are reserved for the title of the royalty and intellectual document of title worldwide. For this reason and in accordance with the provisions of the Code of the Intellectual Property, only a private use is allowed unless special dispositions are previously made, following the code of the intellectual property. Any other use is constitutive of counterfeit and sanctioned with the Intellectual document of title except preliminary authorization of Nora Watches ehf. Any reproduction total or partial of the catalogue of Nora Watches is strictly prohibited.
8. Company info
Nora Watches ehf.
260 Njardvik, ICELAND
Vsk nr ?
9. European Regulations
All Norawatches products comply with the compliance requirements according with EU legislation (CE) and has been evaluated by a certified organization.
10. User conduct and use of the website
We want visitors and users to enjoy the norawatches website. In order to maintain a safe and secure environment, we ask that the Website is used in good faith. Please follow the user guidelines listed below at all times:
• Users should demonstrate respect and courtesy to other users at all times.
• Users must use their utmost integrity in their dealings with thenorawatches website and its users and must not adopt or use another user's identity as their own with the deliberate intention to mislead.
• Users must not transmit, download or email sexual, racial, and/or religious images or material through the norawatches website.
• Users must not use or make use of the website so as to threaten, abuse or make defamatory statements with reference to norawatches, its employees or other users.
• All Users should be aware that norawatches has software and systems in place which monitor the use of the norawatches website. In order to maintain its high standards, norawatches reserves the right to censor content and conduct which in their opinion is: damaging to the reputation and use of the website.
• By sending, posting, uploading information, material, or files onto the norawatches website a user is deemed to have granted norawatches an unconditional license to use, reproduce, publish or deal with such information, material or files sent to norawatches in such manner as norawatches deem fit - free from liability or payment.
Any statements or opinions expressed by users on the norawatches Website do not represent the views or opinions of norawatches and cannot accept liability in respect of any damage or loss suffered by a user acting in reliance of such a comment or opinion. Users of the norawatches website are advised to use care in the interpretation of such comments and form their own opinion. Access to the Norawatches Website is free and no liability for loss or damage can be accepted by norawatches in respect of the use of information.
You may post or upload content you have created, including without limitation, photographs, your social media handle, videos, and comments (collectively, “User Submissions”) to your social media accounts. By posting and uploading User Submissions that you have tagged with #NORAWATCHES or other Norawatches brand hashtags, you grant to Norawatches Bvba and its third-party service providers who provide content management services (collectively, the “Licensed Parties”) the perpetual, irrevocable, royalty-free, fully-paid, non-exclusive, transferable right to use your norawatches -tagged User Submissions in any manner to be determined in norawatches sole discretion, including but not limited to on its webpages, social media pages operated by norawatches, and in its other marketing, promotional and advertising initiatives, in any media now or hereafter known. norawatches may use, display, reproduce, distribute, transmit, create derivative works from, combine with other materials, alter and/or edit your User Submissions in any manner in its sole discretion, with no obligation to you whatsoever. You grant the Licensed Parties the right to use your username, real name, image, likeness, caption, location or other identifying information in connection with any use of your User Submissions. You hereby represent and warrant that (i) you own all rights in and to your User Submissions, (ii) you have permission from all person(s) appearing in your User Submissions to grant the rights granted herein; (iii) you are not a minor, and (iv) the Licensed Parties' use of your User Submissions as described herein will not violate the rights of any third party or any law. You hereby release, discharge and agree to hold Norawatches, the Licensed Parties, and any person acting on norawatches or their behalf harmless from any liability related in any way to the Licensed Parties' use of your User Submissions.